Frequently Asked Questions
Find answers to the most common questions about our services.
Shipments
A shipment can be sent to more than 220 countries worldwide. You can submit a request via the contact form at www.in-time.hr/upitnik/. Once you receive a shipping quote, payment must be made according to the details in the quote. After the payment is received, a pickup order will be created and the courier will collect the shipment within one business day.
You can track the status of your shipment at www.in-time.hr. The standard delivery time is defined by the General Terms of Business. Delivery time for a Standard shipment is one to two business days, except for the Dubrovnik area, where the expected delivery time is two to four business days, and one to five business days for a Non-standard shipment. The delivery schedule for islands and smaller locations is available at www.in-time.hr
Standard shipment can consist of one or more packages and is defined by the maximum dimensions of a single package:
- Maximum weight: 35 kilograms
- Maximum length: 175 centimeters
- Maximum combined dimensions: 2 x (height + width) + length of the longest side = 300 centimeters
All shipments exceeding the dimensions of a Standard shipment are classified as Non-standard shipments and are subject to the delivery terms for Non-standard shipments.
Yes. Shipments can be picked up at any IN TIME branch office. See the list of locations for addresses and opening hours of your nearest branch.
Personal pickup is available at any of our branch offices and must be arranged in advance by email at info@in-time.hr. The list of branch offices is available at www.in-time.hr.
In Time offers island delivery service. Deliveries to islands are made according to the schedule published at www.in-time.hr
In Time delivers shipments for Contracted business partners or for shipments where delivery has been prepaid.
Upon arrival of the shipment, you will be sent a notice with all the details and documents that need to be completed and sent to the email address stated in the notice. The notice also includes a payment request for import customs charges (VAT, customs brokerage service, customs guarantee, etc.), and the import customs clearance will be carried out once payment is received. Delivery of the shipment after customs clearance is defined by the General Terms of Business available at www.in-time.hr.
Shipment Tracking
Track your shipment on the tracking page by entering your tracking number. You'll receive your tracking number by email or SMS when you hand over the shipment. Tracking is available 24/7.
Shipment status is updated at every scan — pickup, entry/exit from a depot, loading onto a vehicle, and delivery. Updates are available in real time.
Yes. You can request proof of delivery (POD) through customer support. For business clients with an IN TIME account, proof of delivery is available directly from the customer panel.
Delivery and Pickup
Pickup can be ordered through the IN TIME customer system or by calling +385 1 625 4444. Pickup requests must be submitted by 15:00 for same-day pickup (depending on location).
The courier will leave a notice with instructions for a redelivery attempt or pickup at a branch office. You can also specify an alternative delivery address or an authorized recipient in advance.
IN TIME makes up to 2 delivery attempts to the specified address. If delivery is unsuccessful, the shipment is returned to the depot and held for 5 business days for pickup.
Customs and Regulations
No customs duty is charged for shipments within the EU. For shipments outside the EU (e.g. to the USA, Switzerland or the United Kingdom), customs duties may apply depending on the type and value of the goods and the customs regulations of the destination country.
Yes. IN TIME has licensed customs agents who handle complete customs documentation for the import and export of goods. This service is part of the ALL IN package, but is also available as a standalone service.
IN TIME Account
You can open a business account by filling out the online form or contacting our sales team. Once approved, you'll receive access details for the customer panel, where you can create shipments, track them, and view invoices.
Business clients enjoy preferential rates, online shipment creation and tracking, consolidated invoicing (weekly or monthly), and a dedicated support contact.
On the login page, click "Forgot your password?" and enter your email address. You'll receive a link to reset your password. If you have any issues, contact support at info@in-time.hr.